Estadão revela as empresa com os Melhores Serviços do Brasil

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O Estadão revelou hoje (8), o resultado da segunda edição do ranking Estadão Melhores Serviços do Brasil. O levantamento, feito a partir de metodologia própria desenvolvida entre o jornal e a empresa de pesquisa Blend New Research, envolveu 28 categorias – duas a mais do que na primeira edição. Foram entrevistadas mais de 3,8 mil pessoas on-line no mês de setembro em todo o território nacional.

O ranking avaliou a experiência dos consumidores com os serviços prestados pelas empresas e apresentou o Índice de Experiência Estadão (IXE), indicador permitiu definir de forma clara as empresas que proporcionaram as melhores experiências a seus clientes. O cálculo final leva em conta a média ponderada entre as percepções racional, emocional e a capacidade de resolução de problemas de cada prestador de serviço a partir da experiência do consumidor.

Além disso, todas as empresas que se destacaram no estudo receberão selo de qualidade para utilizar em suas plataformas de comunicação.

Clique aqui e conheça os Melhores Serviços do Brasil. No brand channel da pesquisa é possível ver o ranking completo e análises por setores.

Categoria                                  Ranking   Marca

                                                                                                             

App de Taxi                                            1o                 99 Taxis

App de Taxi                                            2o                 Easy Taxi                                                                

                                                                                                            

Bancos                                                   1o                 Itaú

Bancos                                                   2o                 Caixa

Bancos                                                   2o                 Bradesco

Bancos                                                   3o                 Banco do Brasil

Bancos                                                   3o                 HSBC

                                                                                                             

Bancos / APP                                         1o                 Itaú

Bancos / APP                                         2o                 Bradesco

Bancos / APP                                         3o                 Banco do Brasil

Bancos / APP                                                                   

                                                                                                             

Bancos / Internet Banking                     1o                 Itaú

Bancos / Internet Banking                     2o                 Bradesco

Bancos / Internet Banking                     3o                 Santander

Bancos / Internet Banking                     3o                 Caixa

Bancos / Internet Banking                     3o                 HSBC

Bancos / Internet Banking                     3o                 Banco do Brasil

                                                                                                             

Banda Larga                                          1o                 TIM Live (TIM Fiber)

Banda Larga                                          2o                 GVT

Banda Larga                                          3o                 NET Vírtua

                                                                                                             

Cartão de Crédito                                  1o                 Citi

Cartão de Crédito                                  2o                 Caixa

Cartão de Crédito                                  3o                 Bradesco

                                                                                                             

Cia Aérea / NACIONAL                          1o                 Avianca Brasil

Cia Aérea / NACIONAL                          2o                 Azul Linhas Aéreas

Cia Aérea / NACIONAL                          3o                 TAM

                                                                                                             

Cia Aérea / INTERNACIONAL                1o                 Emirates

Cia Aérea / INTERNACIONAL                2o                 Air France

Cia Aérea / INTERNACIONAL                2o                 Lufthansa

Cia Aérea / INTERNACIONAL                3o                 American Airlines

                                                                                                             

Comércio Eletrônico                             1o                 Amazon

Comércio Eletrônico                             1o                 Submarino.com

Comércio Eletrônico                             2o                 Americanas.com

Comércio Eletrônico                             2o                 Walmart.com

 

Comércio Eletrônico                              2o                Polishop.com

Comércio Eletrônico                              2o                Mercado Livre

Comércio Eletrônico                              3o                MagazineLuiza.com

Comércio Eletrônico                              3o                FastShop.com                                             

                                                                                                            

Comércio Eletrônico / Cultura              1o                Saraiva.com

Comércio Eletrônico / Cultura              1o                Livraria Cultura.com

Comércio Eletrônico / Cultura              2o                Fnac

                                                                                                              

Comércio Eletrônico / Vestuário           1o                Netshoes.com

Comércio Eletrônico / Vestuário           2o                Marisa

Comércio Eletrônico / Vestuário           3o                Dafiti

                                                                                                              

Fast Food                                                1o                Starbucks

Fast Food                                                2o                Pizza Hut

Fast Food                                                2o                Subway

Fast Food                                                3o                Spoleto

                                                                                                              

Medicina Diagnóstica                            1o                Albert Einstein

Medicina Diagnóstica                            2o                Fleury

Medicina Diagnóstica                            3o                A+

Medicina Diagnóstica                            3o                Hospital das Clínicas

Medicina Diagnóstica                                                      

Medicina Diagnóstica                                                      

Medicina Diagnóstica                                                      

                                                                                                              

Livrarias                                                 1o                Cultura

Livrarias                                                 1o                Saraiva

Livrarias                                                 2o                FNAC

Livrarias                                                 3o                Cia dos Livros

                                                                                                              

Pós Venda Auto                                      1o                Toyota

Pós Venda Auto                                      2o                Honda

Pós Venda Auto                                      3o                Hyundai

                                                                                                              

Postos de Combustíveis                         1o                Shell

Postos de Combustíveis                         1o                Ipiranga

Postos de Combustíveis                         2o                BR Petrobrás

Postos de Combustíveis                         3o                Ale

                                                                                                              

Rede de Cinemas                                   1o                Cinépolis

Rede de Cinemas                                   1o                UCI

Rede de Cinemas                                   2o                Kinoplex

Rede de Cinemas                                   2o                Cinemark

 

Rede de Cinemas                                   2o                Moviecom

Rede de Cinemas                                   3o                Cineflix

Rede de Cinemas                                   3o                Espaço Itaú

                                                                                                              

Seguro / Auto                                         1o                Porto Seguro

Seguro / Auto                                         2o                Liberty

Seguro / Auto                                         2o                Allianz

Seguro / Auto                                         3o                Azul

Seguro / Auto                                                                   

Seguro / Auto                                                                   

Seguro / Auto                                                                   

Seguro / Auto                                                                   

                                                                                                              

Seguro / Residêncial                              1o                Porto Seguro

Seguro / Residêncial                              2o                Allianz

Seguro / Residêncial                              2o                Liberty

Seguro / Residêncial                              3o                Mapfre

Seguro / Residêncial                              3o                Itaú

                                                                                                              

Seguro / Saúde                                      1o                Bradesco

Seguro / Saúde                                      2o                Itaú

Seguro / Saúde                                      3o                Sul América / ING

Seguro / Saúde                                                                

                                                                                                              

Super e Hiper                                         1o                Sonda

Super e Hiper                                         2o                Pão de Açucar

Super e Hiper                                         2o                Walmart

Super e Hiper                                         3o                Coop

Super e Hiper                                         3o                Carrefour

                                                                                                              

Telefonia Fixa                                        1o                GVT

Telefonia Fixa                                        2o                Embratel

Telefonia Fixa                                        3o                NETFONE

                                                                                                              

Telefonia Móvel                                    1o                Nextel

Telefonia Móvel                                    2o                VIVO

Telefonia Móvel                                    3o                TIM

Telefonia Móvel                                    3o                Claro

                                                                                                              

TV por Assinatura                                  1o                SKY

TV por Assinatura                                  2o                Claro TV

TV por Assinatura                                  3o                NET

TV por Assinatura                                                            

                                                                                                              

Varejo / Eletrônicos                               1o                Lojas CEM

Varejo / Eletrônicos                               1o                Fast Shop

Varejo / Eletrônicos                               1o                Walmart

Varejo / Eletrônicos                               2o                Americanas

Varejo / Eletrônicos                               2o                Ricardo Eletro

Varejo / Eletrônicos                               3o                Pernambucanas

Varejo / Eletrônicos                               3o                Extra

                                                                                                              

Varejo / Farmácias                                1o                Ultrafarma

Varejo / Farmácias                                2o                Pague Menos

Varejo / Farmácias                                2o                Drogaria São Paulo

Varejo / Farmácias                                3o                Drogasil

Varejo / Farmácias                                3o                Onofre

Varejo / Farmácias                                3o                Droga Raia

                                                                                                              

Varejo / Mat. de Construção                 1o                Leroy Merlin

Varejo / Mat. de Construção                 2o                Telhanorte

Varejo / Mat. de Construção                 3o                C&C Casa e Construção

                                                                                                              

Varejo Têxtil                                          1o                GAP

Varejo Têxtil                                          2o                Zara

Varejo Têxtil                                          3o                Hering

                                                                                              

Disruptivos                                                                       

Netflix, Uber, Whatsapp e Nubank                                  

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